FAQ

At Wawa, we are committed to providing top-notch service, high-quality products, and a seamless customer experience. Whether you have questions about the MyWawaVisit survey, Wawa Rewards, gift cards, or store policies, we’ve got you covered! Below, you’ll find answers to the most commonly asked questions.

General Questions

  • Question: What is Wawa?

Answer: Wawa is a convenience store and gas station chain that offers a variety of fresh food, beverages, groceries, and fuel services. Wawa stores are known for their high-quality coffee, freshly made hoagies, and friendly customer service.

  • Question: Where can I find a Wawa store?

Answer: Wawa operates in several states, including:

  • Pennsylvania
  • New Jersey
  • Delaware
  • Maryland
  • Virginia
  • Florida
  • Washington, D.C.

To find a Wawa near you, visit our Store Locator page.

  • Question: What are Wawa’s operating hours?

Answer: Most Wawa stores are open 24/7, providing convenience any time of the day or night. However, store hours may vary by location. Check your local store’s hours using the Store Locator.

Wawa Rewards Program FAQs

  • Question: What is the Wawa Rewards Program?

Answer: The Wawa Rewards Program allows customers to earn points on their purchases, which can be redeemed for free food, beverages, and exclusive deals.

  • Question: How do I sign up for Wawa Rewards?

Answer: You can sign up in three easy steps:

  1. Visit www.WawaRewards.com or download the Wawa app.
  2. Create an account with your email and phone number.
  3. Start earning points every time you make a purchase!
  • Question: How do I earn points?

Answer: 

  • For every $1 spent, you earn reward points.
  • You can redeem points for free coffee, sandwiches, and snacks.
  • Special bonus points events help you earn faster!
  • Question: Do my Wawa Rewards points expire?

Answer: Yes, points expire if you have 12 months of inactivity on your Wawa Rewards account. Make sure to use them before they expire!

  • Question: Can I use my Wawa Rewards at any location?

Answer: Yes! Wawa Rewards can be earned and redeemed at participating Wawa stores nationwide.

MyWawaVisit Survey FAQs

  • Question: What is the MyWawaVisit survey?

Answer: The MyWawaVisit survey is an online customer satisfaction survey that allows customers to share feedback about their recent Wawa experience. As a thank-you, participants can enter a sweepstakes to win a $500 Wawa Gift Card.

Question: How do I participate in the survey?

Answer: 

  1. Visit www.MyWawaVisit.com.
  2. Enter the store number and survey code from your receipt.
  3. Answer the questions honestly about your visit.
  4. Submit your entry and enter the $500 sweepstakes!
  • Question: How often can I take the survey?

Answer: You can enter the MyWawaVisit survey sweepstakes once per month.

  • Question: When are sweepstakes winners announced?

Answer: Sweepstakes winners are selected periodically and notified via email or phone.

Gift Card & Payment FAQs

  • Question: Does Wawa offer gift cards?

Answer: Yes! Wawa gift cards are available for purchase online and in-store.

  • Question: Where can I use a Wawa gift card?

Answer: You can use your Wawa gift card at any participating Wawa store for food, beverages, fuel, and merchandise.

Question: Can I check my Wawa gift card balance?

Answer: Yes, you can check your balance online at www.Wawa.com or by calling 1-877-217-5366.

  • Question: Can I get a refund on my Wawa gift card?

Answer: No, Wawa gift cards are non-refundable and cannot be exchanged for cash.

Ordering & Delivery FAQs

  • Question: Does Wawa offer mobile ordering?

Answer: Yes! You can place orders ahead of time using the Wawa app.

  • Question: Does Wawa offer delivery?

Answer: Yes, Wawa partners with delivery services like DoorDash, UberEats, and Grubhub to bring your favorite items to your doorstep.

  • Question: Can I customize my order?

Answer: Absolutely! Wawa allows customers to customize sandwiches, hoagies, salads, and coffee.

Customer Support & Contact Information

  • Question: How can I contact Wawa customer service?

Answer:

  • Phone: 1-800-444-9292
  • Email: Available via the contact form on www.Wawa.com
  • Question: How do I report an issue with my order?

Answer: If you have an issue with an order, please contact your local Wawa store manager or reach out to customer service at 1-800-444-9292.

Final Thoughts

We hope this FAQ guide answers all your questions about Wawa, Wawa Rewards, MyWawaVisit, and more. If you have any additional questions, don’t hesitate to contact us. Thank you for being a valued Wawa customer!

For More information Visit MyWawaVisit